1. Overview:
• Our return policy ensures customer satisfaction.
2. Eligibility:
• Returns are accepted within [number of days] from the delivery date.
• Items must be unused and in the original packaging.
3. Return Process:
• Customers should initiate returns through their Roadkit account.
• Returns must be shipped to the address that will be sent via email within 3-5 days.
4. Refunds and Credits:
• Refunds are processed within 3-7 business days after receiving the returned item.
• Shipping costs are non-refundable.
5. Damaged or Defective Items:
• Notify Roadkit of damaged or defective items within 1-3 days with supporting documentation.
• Roadkit may provide a replacement or issue a refund.
6. Non-Returnable Items:
• Certain items, such as perishable goods, are not eligible for return.
7. Exchange Policy:
• Exchanges are allowed for items of equal or lesser value.
• Customer is responsible for shipping costs for exchanges.
8. Cancellation Policy:
• Cancellations are not guaranteed if the order has already shipped.